1. Digital Goods:
- Our offerings include digital goods, specifically memberships for our application. Since these are digital and intangible items, they are not subject to the usual return policies that apply to physical goods.
2. Refund Eligibility:
- We offer a 7-day refund period for memberships. To qualify for a refund, you must request it within this period since the purchase date.
- To initiate a refund, please contact us at support@hintscribe.com with your transaction details, including your Paddle order number.
3. Refund Processing:
- After receiving your refund request, we will verify your purchase with Paddle, our payment processing partner.
- If your refund request is approved, the amount will be credited back to your original method of payment within a certain number of days (usually 7 days).
4. Limitations:
- Refunds are only applicable to the initial purchase of the membership. Subsequent renewals or recurring charges are not eligible for refunds.
- Refunds may not be given for memberships that have been used extensively or where significant value has been derived during the membership period.
5. Non-Refundable Circumstances:
- Refunds are not available for memberships that have been suspended or terminated due to non-compliance with our Terms of Service.
- If a membership is purchased at a discounted rate or during a promotional offer, it may not be eligible for a refund.
6. Contact Information:
- For any queries regarding our Refund Policy, please contact us at support@hintscribe.com
7. Modifications to Policy:
- Hintscribe reserves the right to modify this Refund Policy at any time. We encourage customers to review the policy periodically.
Thank you for choosing Hintscribe for your digital needs. We value your business and strive to provide the best experience possible.